Privacy Policy

Last Updated: 2026

Haven Roofing Services ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have when you visit havenroofingservices.com (the "Site") or request our services.

1. Information We Collect

Information You Provide to Us

When you request an estimate, contact us, or hire us to perform work, you may provide:

Name
Phone number
Email address
Home or property address
Information about your roof, project, or service request
Photos or documents you choose to send us (such as insurance paperwork or photos of damage)
Payment information (processed by our third-party payment processor; we do not store full card numbers)
Any other details you choose to share with us

Information Collected Automatically

When you visit our Site, we may automatically collect:

IP address and approximate geographic location
Browser type, operating system, and device information
Pages you view and time spent on the Site
The website that referred you to us
Information collected through cookies and similar technologies (see Section 4)

2. How We Use Your Information

We use your information to:

Respond to inquiries and provide free estimates
Schedule, perform, and follow up on roofing services
Communicate with you about your project, account, or payment
Send service-related messages and, with your consent, occasional marketing communications
Improve our Site, services, and customer experience
Comply with legal, tax, and regulatory obligations
Protect against fraud, unauthorized activity, or misuse of our Site

3. How We Share Your Information

We do not sell your personal information. We may share information with:

Service providers who help us operate our business — including our website host (Wix), email and text-messaging tools, scheduling software, payment processors, and accounting services
Subcontractors who assist on your specific project, only as needed to complete the work
Insurance companies, mortgage lenders, or HOAs when you ask us to share information related to your claim or project
Legal authorities when required by law, court order, or subpoena, or to protect our legal rights
Successors in the event of a merger, acquisition, financing, or sale of our business assets

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies provided by Wix (our website platform). We may also use third-party analytics tools such as Google Analytics to understand how visitors use the Site so we can improve it.

You can control cookies through your browser settings. Most browsers let you refuse or delete cookies. Note that disabling cookies may affect Site functionality.

5. Third-Party Services and Links

Our Site is hosted on Wix.com. Wix collects certain information about visitors as described in its own privacy policy. Our Site may also link to third-party websites such as Google, Facebook, or review platforms. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

6. Data Retention

We keep your information only as long as needed to:

Provide services and complete projects
Honor warranty obligations
Comply with tax, accounting, and legal requirements
Resolve disputes and enforce our agreements

Project and estimate records are typically retained for several years to support warranty claims, insurance documentation, and tax compliance. We will delete or anonymize information that is no longer needed.

7. Your Choices and Rights

You may:

Update or correct your personal information by contacting us
Request deletion of your personal information, subject to legal and warranty-related retention requirements
Opt out of marketing texts by replying STOP to any text message
Opt out of marketing emails by clicking unsubscribe in any marketing email (note: service-related emails about your active project will still be sent)
Disable cookies through your browser settings

To exercise any of these rights, contact us using the information in Section 12.

8. State Privacy Rights

If you are a resident of a state with additional privacy rights (such as California, Virginia, Colorado, Connecticut, or Utah), you may have the right to:

Know what personal information we collect and how we use it
Request a copy of your personal information
Request correction or deletion of your personal information
Opt out of certain uses of your personal information

To exercise these rights, contact us using the information in Section 12. We will respond within the time frame required by applicable law. We will not discriminate against you for exercising any of these rights.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will be posted on this page with an updated "Last Updated" date. Material changes will be communicated through a notice on our Site.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Haven Home Services

5740 Maylin Ln, Charlotte NC 28210

info@havenroofingservices.com

(704) 228-4486